One last point you should keep in your mind is punctuality and attendance. You can be deprived of all your hard earn incentives for even one absenteeism. Whether you consider it as fair or unfair, you cannot take an unscheduled leave at any cost. You are given one weekly off or in some cases two every week that does not necessarily fall on Sunday. You are not allowed to take any other off except that day although you can swap your week off with any other executive within the same batch and working hours. Also, you may be told at the time of joining that you will earn two leaves every month you work, but the company would rather pay you in cash than to allow you to avail your earned leaves.
Life is different at Call Center with all those erratic work schedules, screaming customers, quality calls, lack of work-life balance, but I still suggest all those youngsters join a call center to know the value of time, the value of punctuality, and value of patience. So next time think twice before making a call to customer care just to have some “fun” because these executives are also humans just like you. They are actually earning their sweat and money working in such tough circumstances.