Job Profile: Datacenter Operations

Experience on AD, Network Devices, Windows/UNIX Servers, & Backup.

Hands-on work experience with the following:

o    Any alert monitoring tool eg: Netcool, BMC Patrol, NNM etc.

o    Incident lifecycle process.

o    Any ITSM tool eg: Remedy, Peregrine etc.

o    Batch job scheduling.

o    Start/stop backup jobs.

o    Backup monitoring tools like Networker.
·         Real time acknowledgement and ownership of IT infrastructure alerts.
·         Quickly address the critical alerts and follow up with respective teams till the resolution.
·         Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.
·         Ready to work in Night Shifts (24x7x 365 model)
·         Good communication skills

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