Experience on AD, Network Devices, Windows/UNIX Servers, & Backup.
Hands-on work experience with the following:
o Any alert monitoring tool eg: Netcool, BMC Patrol, NNM etc.
o Incident lifecycle process.
o Any ITSM tool eg: Remedy, Peregrine etc.
o Batch job scheduling.
o Start/stop backup jobs.
o Backup monitoring tools like Networker.
· Real time acknowledgement and ownership of IT infrastructure alerts.
· Quickly address the critical alerts and follow up with respective teams till the resolution.
· Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.
· Ready to work in Night Shifts (24x7x 365 model)
· Good communication skills